Services-Continuity Consulting

Services

Services

Over time, the range of the services we offered has widened with more exposure. Our clients have also required more services to be integrated into our abilities to offer a more holistic service-set. The services we offer today enable our clients to seamlessly integrate one continuity vision into technology, processes, and people for enhanced business benefit. 

Our core services can be classified under the following five groupings:


Disaster Recovery Planning
At the end of the day, it is an accepted fact that profitability is all about your business model and the overall efficiency of your setup. I have been fortunate to have worked with numerous organizations helping them fine-tune their business continuity strategy and streamline their internal operations, leading to more robust services and products, leading, in turn, to enhanced efficiency, resliency and overall profitability. As a business continuity consultancy, we offer the following services geared to help you get the best out of your technology, processes and people:

  • Risk Assessments 
  • Business Impact Analysis 
  • Simulating Disasters / Testing DR Plans


Business Continuity Management
An effective high-level business continuity plan has typically been seen to be the secret behind the success of most companies that have experienced a disaster and survived. Typically, every company has core business services, which is organized into smaller time-bound processes. Your business continuity plan is your company´s chosen path towards protecting these processes, and are critical for their survival during a disaster. 

Working closely with your core management, we study, capture, and present your vulnerabilities in your existing business continuity plan. 

Pre plan creation, we engage your management team in sessions dedicated to risk assessments and business impact analysis. Typically, these sessions help you identify the gaps (if any) within your existing business continuity plan, and help your team arrive at a better understanding of the manner in which your recovery plans have translated into processes and procedures on the work floor.
 
By the time your business continuity plan, processes, and recovery procedures are captured, your management team will be ready to engage in discussions leading to a reevaluation and enhancement of your business recovery strategies. This will, in turn cascade as evolved processes and procedures within your organization. The net result of this exercise will be enhanced understanding and integration across the various teams within your organization and a greater clarity in terms of where your organization needs to protect critical processes and what it needs to do to get there.

With enhanced business continuity strategies and vulnerable processes and procedures captured and documented, your team will be in a position to chalk out disaster recovery plans for creation, training and testing  for identified departments within your organization.
If you wish to know more about any of these services, please complete the contact us form.
 

Technology Consulting
Apart from protecting critical processes and mitigating risk, bringing a business vision to reality also requires measured investment in technology in terms of both off-the-shelf and custom-built solutions. Over the past years, I have worked with numerous companies, helping them identify their technology-related requirements, offering guidance towards choosing the right product to suit their current and future requirements, and in creating and customizing service agreements to suit their specific technological needs.
We offer the following consulting-related services:
  • IT Strategy
  • IT Roadmap
  • Disruptive Technology Innovation
  • IT Project Management
  • Change Management
  • Cloud Transformation
If you wish to know more about any of these services, please complete the contact us form.


IT Service Management
We have worked with a variety of technology-driven organizations, helping them plan and implement governance and monitoring for their solutions / services. For obvious reasons, the key performance indicators associated with monitoring  a solutions and a service are rather different, and a range of factors need to be taken into account to recommend an effective governance strategy for different stages of a solution or service for a client. We offer the following services under the heading of IT Service Management:
  • Call Centre and Service Desk Management
  • Release and Patch Management 
  • ITIL based Incident and Problem Management
  • Change Control
  • IT Service Catalogue creation
For more details on any of these services, please the contact us form.


IT Governance Consulting
Technology has been this generation´s greatest enabler, the greatest source of change, globalization, and expanding bottom lines. As a consulting firm who has grown and flourished among the technological advances that have marked our generation, we have evolved a set of specific services designed to offer businesses like yours the greatest business leverage at minimal costs in relation to moderns governance frameworks like:
  • COBIT
    • Process maturity assessment
  • King IV
    • IT Security Assessments
    • IT Risk Management
    • POPI Gap analysis & readiness
As newer and newer services emerge, your organization will be ready to evolve to the next level of resilience efficiency and will be ready to handle emerging governance requirements to be legislated in South Africa.For more details on any of these services, please the contact us form.